An auto dialer is a software-based outbound contact center feature, used to efficiently contact customers and prospects. Auto dialers help agents by automatically distributing and dialing customers’ ...

Today, we announced that RingCentral has acquired CommunityWFM, a leading contact center Workforce Management solution. Our mission at RingCentral is to empower businesses of all sizes to communicate ...

Offer both voice and digital self-service capabilities to your customers with intelligent virtual agents (IVA) powered by conversational AI. Serve customers 24/7 on any channel with intelligent ...

“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

Every contact center leader knows the strain of working across too many systems. Switching between tools, chasing down updates, and keeping everything in sync pulls focus away from what matters most — ...

RingCentral, Inc.（纽约证券交易所代码：RNG）是基于其强大的 Message Video Phone ™ (RingEX ™ ) 全球平台的云商务通信和联络中心解决方案的领先供应商。 与传统本地 PBX 和视频会议系统相比，RingCentral更灵活、更具成本效益，使现代移动和分布式员工能够通过任何 ...