CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight CallRail’s new capability that allows ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work ...

Last week, I attended AWS re:Invent 2024 with 60,000 of my closest friends. We were there to catch up on the latest and greatest in the cloud, particularly AI. One of the more interesting sessions was ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and ...

There's something else that's at play here, as well. Prior to the existence of CCaaS – that is, ‘as a service’ – companies would buy a PBX, and then they would buy a contact center. And 60 to 70% of ...

No Jitter asked frequent contributor Beth Schultz for her thoughts on the year that was and the year that will be – with respect to digital workplace trends. NJ: What are the major 'digital workplace' ...