The new solution solidifies and simplifies Mitel's product line and offers a number of key enhancements: collaboration, mobility, scalability, and virtualization.

Explore the latest news and expert commentary by Brent Kelly and Kevin Kieller, brought to you by the Contributor of No Jitter ...

Are you looking for a contact center solution that offers greater flexibility and agent experiences? If so, check out this overview of contact center as a service (CCaaS).

In in my previous blog post, " A Survivor's Guide for the Zombie Meeting Room," I argued why companies must double-down on conference room technology to better capitalize on the new ways people work.

Rebecca Jones is the general manager of Mosaicx, a leading provider of customer service AI and cloud-based technology solutions for enterprise companies and institutions. Rebecca joined the West ...

Martin Classen is the Chief Product Officer (CPO) at Enreach. He is responsible for the company’s unique portfolio of converged contact solutions that seamlessly integrate UCaaS, CCaaS, AI, mobility ...

When JetBlue Travel Products started out the company said it didn’t really need a contact center, but now it has around 40 to 50 “helpful humans” who help customers with their travel plans.

The next generation of workstream collaboration platforms maximize performance and optimize flexibility for a mobile, transitional workforce.

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.

As we look to the future of work, enterprise communications and collaboration isn't standing still.

Cloud-based contact centers—especially those with artificial intelligence features—help enhance the interaction experience for constituents. Besides reducing or eliminating friction between the agents ...

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.