Content Guru stands out as a Challenger in the 2025 Gartner Magic Quadrant for Contact Center as a Service. Read more here.

Noetica proudly sponsors the TD Shipley FC U13S girls' team, supporting grassroots girls football in Horsham, Sussex. contact ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre ...

Learn about NiCE Cognigy's acquisition and its role in transforming customer experience with innovative AI solutions. contact ...

VeriCall, the contact centre outsourcer from Kirkcaldy, has gone into liquidation, leading to staff redundancies.

Explore Puzzel Elevate for insights into the future of customer experience and the role of AI in 2026. contact centre event ...

Discover how hybrid working is shaping contact centres in the UK. The Hybrid Working Contact Centre survey reveals key trends ...

Explore the challenges of a Cloud Contact Centre and how it impacts customer experience and business operations. Article by ...

Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel experiences. Almost half (48%) of Gen Z customers have abandoned a ...

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...

If customers keep calling back, you don’t have a volume problem – you have a problem with resolution. AI helps when it removes ambiguity: detecting intent early, authenticating seamlessly, and ...

Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy customers can be an organisation’s greatest asset. While maintaining the ...