Join the CCMA for an inspiring day dedicated to the pursuit of operational excellence in contact centres. Designed specifically for operational leaders, this event is your chance to gain the knowledge ...

Content Guru stands out as a Challenger in the 2025 Gartner Magic Quadrant for Contact Center as a Service. Read more here.

Noetica proudly sponsors the TD Shipley FC U13S girls' team, supporting grassroots girls football in Horsham, Sussex. contact ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre ...

Learn about NiCE Cognigy's acquisition and its role in transforming customer experience with innovative AI solutions. contact ...

VeriCall, the contact centre outsourcer from Kirkcaldy, has gone into liquidation, leading to staff redundancies.

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves ...

Explore Puzzel Elevate for insights into the future of customer experience and the role of AI in 2026. contact centre event ...

Discover how hybrid working is shaping contact centres in the UK. The Hybrid Working Contact Centre survey reveals key trends ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

Explore the challenges of a Cloud Contact Centre and how it impacts customer experience and business operations. Article by ...