Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. C Rescue ...

Dwayne Coward is a consumer advocate who has skillfully mediated thousands of problems for consumers alongside Michelle since 2016. After a 40-year career with the U.S. Air Force, having been assigned ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Consumer Rescue is dedicated to educating, defending, and protecting consumers. If you have a problem with a company and cannot resolve it on your own, you can ask our consumer advocacy team for help, ...

Meera is Your Research Valet at Consumer Rescue. She is the lady to reach out to when you need to find a real person inside a company who can help you solve your consumer problem. Meera is the former ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.

Many frustrated consumers file credit card disputes hoping to fast-track refunds from resistant companies. That’s often a mistake they end up regretting as it only digs them into a deeper problem.

Have you heard of the EU261? Unfortunately, many airline passengers haven’t. As a result, these unaware travelers miss out on hundreds of dollars in compensation owed to them during a flight delay or ...

Enhanced ID vs. Real ID confusion among cruise ship passengers and even crew members is at a fever pitch. For some families, that confusion has played out at cruise ports in devastating ways. Visually ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...