Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

Cybersecurity is vital for any company, regardless of its size, because it protects your data from malicious activities that ...

Salesforce has been a top-rated stock at MAPsignals. That means the stock has unusual buy pressure and growing fundamentals.

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

When making connections that drive growth, don't forget to optimize your ongoing communications to foster sustained business.

Salesforce is experiencing a global outage that is impacting a large swathe of users. The ongoing issue began at 05:55 UTC, and affects instances at its IT3, IT4, IA7, HN3, and HN4 data centers.

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

A series of recent cybersecurity breaches reveals significant vulnerabilities within educational and technology institutions, ...

Just months after the merger between Ping Identity and ForgeRock was completed in August 2023, Ping CEO Andre Durand swiftly ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...