资讯

Customer Service AI Software is Changing the Way New Employees are Trained

The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...
Network World11 年

Microsoft buys Parature for customer self-service software

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...