The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

There’s a lot of hype surrounding artificial intelligence (AI), and as it's integrated into more and more aspects of everyday life, its influence and capabilities are only projected to increase. While ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...