The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

This is not something far out in the future. Buy now, pay later firm Klarna has reported that it is employing fewer people ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

Businesses today operate in a landscape where every interaction matters. Each call, email, or purchase tells a story about ...

Since the start of 2025, the ShinyHunters extortion group has been targeting Salesforce customers in data theft attacks, ...

Huawei’s AICC solution is redefining customer engagement by combining efficiency, personalisation and service excellence through three key innovations. AI-driven efficiency gains are powered by large ...

The best HVAC service software is Housecall Pro, thanks to its large feature catalog, thorough analytical tools, and intuitive design that even beginners can figure out. In fact, we found Housecall ...

Software giant Salesforce has laid off around 4,000 employees in its customer service division as part of a shift to using ...

Vehicle software updates fix drivability issues, improve performance, and prevent comebacks. Learn why updates are essential.

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...