The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

This is not something far out in the future. Buy now, pay later firm Klarna has reported that it is employing fewer people ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

Businesses today operate in a landscape where every interaction matters. Each call, email, or purchase tells a story about ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

New research from Stanford University highlights a significant decline in entry-level employment in fields most exposed to ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

Corporate spending on artificial intelligence is surging as executives bank on major efficiency gains. So far, they report ...

Customer Relationship Management (CRM) software is a key management solution for any business, large or small. CRM software providers help to gather all your customer information together, allowing ...

Zapier reports that AI automation enhances traditional automation by combining intelligent technologies, improving efficiency ...

Airline IT outages are causing increasing flight disruptions, sparking discussions on the need for more oversight.

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...