E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

Have you ever felt the dread of walking into a store with questions about a product, only to encounter a poker-faced Gen Z ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

A local pizza shop, Pie Hole, has temporarily closed its doors, citing online threats, after a dispute involving a customer ...