E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

Frogfoot Networks, a division of Vox Telecommunications, is offering an internship in Customer Service based in Cape Town.

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

A local pizza shop, Pie Hole, has temporarily closed its doors, citing online threats, after a dispute involving a customer ...

Have you ever felt the dread of walking into a store with questions about a product, only to encounter a poker-faced Gen Z ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

Globe has reopened and expanded physical stores in key locations nationwide in its bid to further strengthen its customer ...