E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

A family-run homecare company in Mansfield and Ashfield has announced plans to launch a new service supporting people with ...

In the dynamic world of travel, where trust and credibility are paramount, Egypt Tours Portal has achieved an important ...

A Brisbane hairdresser has been filmed in a wild blow-up with a customer who was unhappy with her service, telling the woman to “pay and f**k off from here”.

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

The goodbye or "be well" -- the last touchpoint of care -- is where satisfaction is most vulnerable. In business, we call it ...