E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Figures show that complaints made to Shropshire hospitals jumped in June at the same time as compliments also rose.

The goodbye or "be well" -- the last touchpoint of care -- is where satisfaction is most vulnerable. In business, we call it ...

Dublin, Aug. 20, 2025 (GLOBE NEWSWIRE) -- The "Customer Care BPO - Global Strategic Business Report" has been added to ResearchAndMarkets.com's offering. The global market for Customer Care BPO was ...

While the industry standard Customer Satisfaction (CSAT) score for non-financing companies is 87%, Global Dominion has consistently outperformed this benchmark month after month. Just last month, we ...

Great customer service can make all the difference. It can be the deciding factor in giving a business a rave review or a not ...

While creating a surefire best liquor stores in the U.S. is a tall order, we rounded up ones that locals raved about for ...

Lubefly is redefining auto care through a modern, customer-focused approach that delivers quality mechanic services directly ...