As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated ...

Enter the pipeline bluff. By entertaining massive Russian supplies, China gains negotiating leverage in parallel talks with U ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

Charlie Kirk's suspected assassin, Tyler Robinson, made his first court appearance on Tuesday, September 17, marking the ...

Bexar County voters will head to the polls this fall to decide whether to raise visitor taxes to help pay for a new Spurs ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Almost as soon as Florida finished constructing the immigrant detention center in the Everglades dubbed Alligator Alcatraz, ...

WRAL's Brian Murphy spent an afternoon at the ACC's Game Day Operations Center in Charlotte for a firsthand view of how the league handles instant replays.

A 4-year-old boy is recovering from a venomous snake bite that the day care center he attends in North Carolina initially ...

Legislation passed in the spring mandated the formation of the center, placing it under the purview of the Iowa Board of Regents.