The adoption of modern workforce management tools is transforming business operations, offering improvements in data ...

[Matthias] didn’t want the tool to be limited to running only on ... His software uses standard Python to parse the WFM file and reformat the data. The features included in the current version ...

Service providers can leverage WFM data for timesheet management, as the data captured automatically from these tools is proving to be the most credible source. Service providers can also remain ...

Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

The Calabrio WFM delivers powerful self-service capabilities ... Calabrio continues to provide contact centers with the tools they need to succeed in an ever-evolving industry landscape.