This article is more than 6 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Welcome to What Is, a new column on dedicated to giving simple answers to complex things that affect the products around you. Got a question? Nothing’s off limits. Submit yours to [email protected] ...

When hiring a virtual assistant from another country, consider their cultural knowledge as well. Do they have a good understanding of your culture and business practices? Do they understand the ...

Thanks for your advice on the importance of delegating. My problem is that I know I should delegate lots of things, but I don’t have anybody to delegate them to! I have no TAs, no RAs, and my small ...

If you’re looking for a work-from-home opportunity but think you have to be a writer or designer to do it, perhaps it’s time to look into becoming a virtual assistant. Almost anyone has at least one ...

Alanna Smith became a virtual assistant after quitting her job as a communications officer. She's earned about $4,000 a month in revenue through her virtual-assistant business Ask Alanna. She outlined ...

The omnichannel trend in healthcare has led health systems to implement and integrate multiple digital front doors. But they can’t afford to neglect the most frequently used channel of all— phone ...

Regardless of what type of law you practice, there are a million little details that need to be addressed on a daily basis. From filing documents to drafting contracts to scheduling meetings, most of ...

Editor’s Note: Brant Ward is senior director of advanced speech design at Nuance Communications, a company that provides voice and language solutions for businesses. The opinions expressed in this ...