CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

It's not just about customer service. Email response time matters ... so start by using an email tracking software to measure this KPI. The Hawthorne effect is the tendency of people to change ...

As we get deeper into the holiday season, it may feel like your expenses are piling up. Reducing your monthly bills can be ...

Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team. Segment’s ...

According to the NHTSA, “dealers will update the transmission control module software calibration” at no cost the owners.

The NHTSA recently announced recalls for 304,068 vehicles. This includes BMW, Mazda, Volkswagen, Porsche vehicles and Honda ...

Investing.com - Cloud software providers are expected to see a recovery in customer spending as a resilient economic ...