With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower ...

At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow ...

In the wake of a pandemic that pushed healthcare’s innovation throttle forward tenfold in just two years, healthcare organizations are increasingly leaning on cloud services to meet unanticipated ...