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Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Consumer advocates say the phase-out could create headaches for seniors and other beneficiaries who don’t move to direct ...

When Edward Brown passed away in September 2023 at the age of 90, he left behind not only a remarkable legacy in journalism ...

Conservative leaders in the US have reignited debates over H-1B visas, outsourcing, and Indian talent, framing it as a threat ...

Amid trade tensions as MAGA is increasing the pressure on the administration to stop programs that generate jobs in India, ...

We offer programs in dementia respite, caregiver support, geriatric case management and mental health counseling ...

China has never publicly confirmed it number of nukes, and there is no consensus as to the current size of its arsenal.

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

Why are today’s kids so anxious? 🧠 Jonathan Haidt’s The Anxious Generation dives into modern childhood, technology, and the ...

The CBI busted two illegal call centers in Nashik with the arrest of the duo involved in defrauding UK nationals posing as government officials and insurance agents, officials said on Sunday.