Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

The balanced scorecard is a strategic planning and management system which takes into account non-financial aspects of corporate performance, explains the Balanced Scorecard Institute. The system ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

What if your strategic plan wasn't just a destination on a map, but the driving force behind every turn? How "measuring what ...

Working with sustainability consultants, Petoskey Plastics, Petoskey, Michigan, has developed a system of calculating the environmental impact created by its closed-loop recycling customers. The ...