CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

Chicago community leaders and longtime residents say the Obama Presidential Center risks washing away the neighborhood’s fabric, warning that proposed luxury developments tied to the project could ...

GEORGIA, — The Georgia Department of Human Services (DHS) announced Tuesday that it plans to temporarily shut down its Supplemental Nutrition Assistance Program (SNAP) call center following a ...

ATLANTA — The call center for Georgia’s food stamp program briefly rebooted on Tuesday after a recent cyberattack. State officials say the call center came back online on Tuesday morning, but the ...

Who knew that scamming people could be as easy as picking the correct option from the dialogue tree? Work your way up to becoming a manager, or call the police and get your annoying colleagues out of ...

An investigation is underway following what state officials referred to as a “cyberattack,” which targeted a third-party system used to help Georgians navigate their food benefits. At this point, it ...

US senators introduce the “Keep Call Centers in America Act of 2025” to curb AI use and offshoring in customer service. The bill mandates disclosure of AI use, requires US-based call center options, ...

U.S. Senators Ruben Gallego (D-Ariz.) and Jim Justice (R-W.Va.) have introduced a bipartisan bill aimed at keeping customer service jobs in the United States and improving transparency about the use ...