Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...

A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds the most cost-effective, ...

LeanLogistics has launched LeanFleet, a fleet routing and optimization technology delivered as a Software-as-a-Service product LeanLogistics has launched LeanFleet, a fleet routing and optimization ...

GENEVA, Switzerland--(BUSINESS WIRE)--The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor Program to ...

WEST PALM BEACH — The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school district ...

WEST PALM BEACH, Fla. (AP) - The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school ...

WEST PALM BEACH, Fla. — The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school ...

Air Routing International has updated its Flight Manger application. A new front page enables users to link to other information services, and an in-house Card Program allows clients to view their ...

Founding members of the MANRS Initiative will tackle the systemic vulnerabilities of global routing security through groundbreaking collaborative action The Mutually Agreed Norms for Routing Security ...