"Buy now, pay later" giant Klarna went public on Wednesday. We calculated the value of its top shareholders' stakes after the ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do foryour customers. It also means giving customers a chance to ...

The popular online gaming platform Roblox is under increasing legal scrutiny, with lawsuits in Georgia and across the country accusing the company of failing to protect young players from online ...

The creator of Roblox viral hit Grow A Garden has apologised for a number of “repetitive” updates and promised a “new era” is imminent. Its popularity is helped by weekly updates, which add new crops ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines. After his initial flight was canceled due to mechanical ...

The tax-preparation firm is uniting its social creative and media duties under VaynerMedia, a move it says will enable more ...

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...