Standardized, reproducible testing is a vital aspect of PCMag.com's reviews. Here's how we evaluate every web hosting service ...

US regional carrier JSX will acquire four used ATR 42-600 turboprops to test customer acceptance of the type before deciding ...

"The embodied intelligent robot has already been piloted at some branches of ICBC. When there are many customers at the ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Matrix Service’s second quarter results were met with a negative market reaction, driven by a significant miss on both ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Semler Scientific will pay DOJ nearly $30 million to settle health care fraud claims related to its peripheral artery disease ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

Retailers leaned into AI because the math made sense. Millions of shoppers. Thousands of questions every day. A human team ...

At the Service Trade Fair held in Beijing on September 12, 2025, Qunar Travel was awarded the "Digital Intelligence Influence" Pioneer Case for its innovative AI customer service ticket assistant, ...