With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

print(f"Support for customer {customer_no} was finished successfully at {self.env.now:.2f} mins from start of simulation.\n") # Customer function defines customer ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Abstract: Using stochastic models to plan call center operations, schedule call center staff efficiently, and analyze projected performance is not a new phenomenon, dating back to Erlang's work in the ...

In recent years, developing realistic and robust simulations of human-like agents has been a complex and recurring problem in the field of artificial intelligence (AI) and computer science. A ...

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover ...

Contained Quantum-Conscious Universe: A self-contained Python based framework where time, quantum systems, and synthetic consciousness evolve independently from the host machine.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

Siemens Digital Industries Software today set the benchmark for innovation in the field of engineering simulation with the launch of two groundbreaking solutions - HEEDS™ AI Simulation Predictor ...