In the wave of digital transformation, the construction of a knowledge base is often seen as a "nice-to-have". However, few are aware of the complex engineering and organizational pains behind it.

在数字化转型的浪潮中，知识库的构建往往被视为“锦上添花”，却鲜有人知其背后的复杂工程与组织阵痛。本文以阿里百炼为案例，深度还原从数据混沌到智能体系的演进过程，为产品经理与知识运营者提供一份可借鉴的实战地图。