With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. With the latest updates to the Case Management Agent (CMA ...

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly ...

This article carefully selects outstanding CRM solutions for 2025, focusing on addressing five core pain points faced by ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises are used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...

Customer Relationship Management (CRM) software is a key management solution for any business, large or small. CRM software providers help to gather all your customer information together, allowing ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises are used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...

The best Salesforce alternative is HubSpot, offering a similarly scalable platform with advanced contact management, lead tracking, and sales automation features, alongside impressive analytics. In ...

Microsoft is betting big on AI. Starting with integrating Bing with ChatGPT, it has implemented AI capabilities in its products. Microsoft Designer is a new product from Microsoft with AI capabilities ...

AO Holdings Ltd has been awarded the prestigious ISO/IEC 27001 certification, a globally recognised standard for information ...

Salesforce (NYSE:CRM) slipped 4% during early post-market trading Wednesday after it reported its second quarter fiscal 2026 ...

Whereas you may avoid the expenses of hiring and training, along with the retention of full-time staff ... a leading US-based digital solutions provider. Specializing in Microsoft Dynamics 365, ...

Slack and Microsoft Teams are the leading platforms for internal corporate communication. While both offer powerful features, each has its own strengths, so we're here to help you determine which one ...