The operations that businesses do to plan, develop, run, and maintain their information technology (IT) services for both ...

The landscape of IT Service Management (ITSM) and cybersecurity continues to evolve rapidly, with organizations increasingly recognizing the critical importance of robust governance frameworks and ...

PSAG Technologies, a global professional services, consulting, and technology solutions provider, announced the appointment ...

1. ONES: Enterprise-Level Intelligent R&D Management Platform ...

Digital Nasional Berhad (DNB), the 5G wholesale provider for Malaysia, and BMC Helix, a global leader in software solutions that help the world's most forward-thinking IT organizations turn AI into ...

Sept. 4, 2025 update: SunStrong is now charge of legacy Sunnova customers. Sunnova Energy International announced that the U.S. Bankruptcy Court for the Southern District of Texas has approved the ...

What do you think about when you hear “operations management”? The way you answer this question likely depends on your exposure to and experience with this academic discipline, which is my area of ...

As stated in my previous article in this series, the integration of AI-driven intelligent automation into IT operations is revolutionizing the way organizations address inefficiencies tied to outdated ...

Abstract: This paper aims to study the customer service desk at National Education Network (NEdNet) using incident management. It is conducted in order to identify the difficulty of using the NEdNet ...

Steve Riley, head of IT operations and service management at Mercedes-AMG Petronas F1 Team, reflects on a job well done. Having worked for the racing team for almost a decade, where he established the ...

The U.S. Customs and Border Protection Office of Information and Technology is soliciting proposals from potential contractors to recompete the Networks Operation Center, or NOC, Network Management ...

North County Transit - San Diego Railroad took over management of its bus operations Sunday in what officials described as a "major milestone." NCTD officials said the move "will allow NCTD leadership ...