The evolution of digital experiences over the years has made it vital for businesses to refine their digital communications and deliver a seamless experience. With 72% of customer interactions now ...

GS Group is accelerating its strategy for "on-site problem-solving artificial intelligence (AI)." Chairman Huh Tae-soo is ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

A longer version of this article previously appeared on contentful.com. The digital world moves fast. To stay competitive, companies need a proactive approach to digital customer experience (DCX) ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...

Although evolving technologies like generative AI promise to elevate their experiences, customers are wary of the risks involved, according to the sixth edition of Salesforce's State of the Connected ...

How can businesses improve customer service for today’s customers? A recent Interactions report explores the solutions meeting today’s customer expectations. Bad automation feels like a bad sci-fi ...

Nov. 26—Thousands of everyday New Yorkers interact with some aspect of the state government nearly every day, from the Department of Motor Vehicles to the Department of Taxation and Finance and many ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Similarly, MIT researchers ...

Customer engagement in banking refers to the interactions and relationships between a financial brand and its customers that cultivate a sense of loyalty, involvement, and investment in the bank's ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Propel Software, creator of the first product value management (PVM) platform, today announced its Spring ‘24 release, transforming how businesses create, sell, ...

The holiday shopping season represents a pressure point where businesses commonly either fulfill expectations or flounder. Consumer expectations are at their peak for holiday shopping in 2024, and ...