Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...

Armen Kirakosian recuerda las frustraciones de su primer trabajo como agente en un centro de llamadas hace casi diez años: clientes irritados, la ...