Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.

Armen Kirakosian recuerda las frustraciones de su primer trabajo como agente en un centro de llamadas hace casi diez años: clientes irritados, la ...

Abstract: Pedagogical agents (PAs) have been extensively employed in im-mersive virtual reality (IVR) educational settings, yet their specific attributes are not thoroughly investigated. This study ...

We'll never forget you, Paradise Pie. While some beloved menu items have returned for nostalgia’s sake (usually thanks to vocal fans on the internet), others we’ve had to wave goodbye to with little ...

ATLANTA — Two weeks after a cyberattack took Georgia’s Supplemental Nutrition Assistance Program (SNAP) call center offline, the system remains shut down. Meanwhile, some families say they’re unable ...

McDonald's is serving up a summer of new menu items, plus specials – and is loving the results. This summer, McDonald's has leaned into new and limited-time menu items, as a move to attract more ...

While Starbucks is making waves with the release date for the Pumpkin Spice Latte, Dunkin’ also has some tasty treats up its sleeve. Dunkin’ is reportedly spicing up its fall menu lineup for 2025 with ...