At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

When you encounter a problem, the most effective method of solving it is by getting to the root cause. You can create a fishbone diagram to help yourself determine that. Cause and effect analysis is a ...

This week’s column is my fifth and final column on root cause analysis tools for managers. In previous weeks I explained root cause analysis in general and three other great analysis tools; The Five ...

WHEN trying to solve a problem, knowledgeable managers and their workers are most likely to use many tools that would facilitate their analysis of the situation. One of these tools is Fishbone Diagram ...