Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

I cannot remember a time when consumers have received worse treatment than today. Whether trying to order a coffee at Starbucks, purchase groceries at a reasonable price, or install an access control ...

Contact center volume jumped markedly when the COVID-19 pandemic forced the closures of physical locations around the world, meaning contact centers were the sole source of customer-company ...

Call center teams are trained on how to handle angry customers. They are also taught how to progress calls from beginning to end, offering clear service but not wavering from stated company policies.

There are few things that can cause more stress to a small-business owner, or any business owner, than a customer who doesn't pay as agreed. Some entrepreneurs are prepared for this as a natural cost ...

Some opponents of forced shutdowns and social-distancing requirements are flouting mask mandates, leaving grocers, drugstore chains and big-box retailers to weigh public-health requirements against ...

Most companies have crisis communications plans in place, but few if any companies had plans prepared for dealing with SARS CoV-2, commonly referred to as the coronavirus. This is a time when ...

A bartender’s skit sharing her method of handling customers who want to know what the calorie counts for their beverages are is illustrating another facet of working in the industry. The clip has ...

The Chase Bank on Coit Road in Richardson is where a Dallas woman came to announce she thought she was being scammed. Banks have new power to put a freeze on potential scam victims, but that didn't ...

In today's world, where technology is seamlessly integrated into our everyday financial activities, the management of savings is primed for significant evolution. Platforms like Hargreaves Lansdown’s ...

Public health authorities, developers and tech companies are working on apps to help us keep track of who we came in contact with and where we’ve been to aid in Covid-19 contact-tracing efforts. WSJ’s ...