Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

By establishing a strong financial system, shop owners can hit goals for operational efficiency, profitability and growth.

From searching your files to scheduling haircuts to supporting emergency response — it’s been a heck of an entrepreneurial journey for Max Keenan and James Liu.

AT&T's $23B spectrum acquisition from EchoStar is a strategic move to expand growth opportunities. Click here to find out why ...

To help customers get started, CallTrackingMetrics is including 250 complimentary test minutes with every new VoiceAI agent created. This allows teams to experiment, optimize, and refine their agent ...

If you call Donatos Pizza to place an order, you might be speaking with artificial intelligence.The Columbus-based pizza chain announced that it has completed a ...

AI startup Metal raises $5 million to build the first operating system for private equity, automating investment research and ...

Kroger’s price cuts, strong eCommerce and steady dividends make it an attractive value stock vs. Walmart. See more on KR ...

Legal scholars suggest revisiting a core tenet of electricity regulations and taking cues from how officials manage scarce resources such as water in the West.

How To Save on Subway Sandwiches With New Major Discount originally appeared on Parade. Beloved fast-casual sandwich restaurant Subway recently announced a new epic deal that customers will definitely ...