Duncan Okindo says he was lured to Southeast Asia last year by the promise of a customer service job in Thailand. Instead, he ...

Hassell Florist is more than a business; it's a Clearwater landmark. The shop has stood on the same corner for 66 years, a ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

TORONTO - Mohammed Halabi has spent countless hours negotiating with customer service agents over the past 20 years.

Cayman Airways Limited (CAL) won Gold in three categories of Best of Cayman Islands Awards 2025: ‘Best Customer Service’, a new category, as ...

Facing a labor crunch, HVAC contractors are leaning on predictive software and smart dispatching to cut costs and boost ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...

Business banking is emerging as a key battleground in the race among the big four to build artificial intelligence tools to ...

From detecting serious disease, to monitoring rock art and writing divorce agreements and wills, the robots are already hard ...

Yellow.ai's customer service chatbot had a major security flaw that enabled cookie theft and account hijacking. The issue has been patched.