At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

Work is bad enough without having to deal with the inevitable encounters with negative people who sap your energy and block productivity. Research from Michigan State University shows that ...

Difficult people come in many forms, from constant complainers to those who always seem to create tension. The challenge is handling them without losing your own energy. These approaches help you ...

PARIS: They accept your requests with a smile, then conveniently “forget” every deadline. They compliment you on your presentation, pointing out that they can “finally” see your efforts. Or they ...