The legislation's future is unclear, but experts say contact centers should plan ahead and reduce call volumes, improve ...

According to a Gartner report, deploying mature intelligent customer service systems can help businesses save up to 30% in ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

The Core Transit unionization process is heading to a vote after disagreements between management and union advocates forced ...

Chris Kranenberg's case reveals how National Grid billing errors can affect customers, emphasizing the importance of ...

Nicolock Paving Stones continues its commitment to the customer experience by making significant investments with the launch ...

Commissioner Frank J. Bisignano today visited the Social Security field office in Wichita, Kansas with Representative Ron Estes, Chair of the House Ways and Means Social Security Subcommittee, to ...

Fashion brand Decjuba has joined a growing list of retailers using Keeyu, a startup building AI tools to predict and fix ...

Apple is releasing iOS 26 and iPadOS 26 in India today, and users can check which iPhones and iPads are supported and how to ...

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Because of the nature of government work, many tasks still require real names, so the only things staff can change are name ...