Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Grocery store workers do everything from stocking shelves to handling cash. The majority of grocery store workers must deal with customers no matter their job function, and this can be challenging, ...

Every business, in every sector, in every industry, is filled with difficult clients or customers who make doing your job 10 times harder than it has to be. After a long day of work, it can be enough ...

Forbes contributors publish independent expert analyses and insights. I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. No matter what type ...

As the founder and principal of Idea Platforms, a company that develops book proposals for subject experts and thought leaders, he is often in the position of advising would-be authors about how to ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why ...