Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

The Federal Trade Commission, charged with enforcing consumer protections, is seizing on an opening as the Trump ...

Michigan's top insurance regulator warned against "abusive practices" by unnamed insurers, as CURE Auto Insurance settled a Troy man's lawsuit.

With the rapid development of artificial intelligence technology, the domestic intelligent customer service system market continues to expand. According to authoritative data, by 2025, the scale of ...