In an Aug. 15 letter, John Mohr made a point of being grieved every time a person is killed in Fort Wayne. Even if he doesn’t know the victim, he rightfully questions why our culture has failed to ...

Mr. Kramon is a former New York Times editor and a lecturer at the Stanford Business School. Your assignment today: Write a note of gratitude to someone to whom your thanks are overdue. It might be a ...

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Frank Mischler of Mischler's Florist has written an estimated 15,000-20,000 thank you notes to customers over the past decade, earning their loyalty in an age of declining customer service.

Dear Eric: Last August, my husband and I told his niece that we would help with her daughter’s college expenses. We sent $2,000 to the college for the first semester. We received a thank-you text from ...

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When Ellen Webster began writing thank-you notes nearly a decade ago, she didn't set out to change her life. Simply, she was trying to hold it together: her husband was diagnosed with cancer, her son ...

Sending a thank-you note after a job interview was once considered a nice touch, but for some hiring managers, it’s now a nonnegotiable. In the past, job seekers would drop off a handwritten note in ...

Why is it that we still get a tiny thrill from checking the mailbox each day? Rationally, we know what’s in there: bills we don’t want, catalogs we never ordered, and that bulky Valpak stuffed with ...

I realized that I've always written thank-you notes from a place of guilt. I recently decided to stop writing them, and I'm not making my kids write them, either. We express our gratitude in other ...

A thank-you note got me my first real job. As a newly minted college graduate with no work experience, I was having a tough time finding my first grown-up gig. I thought I’d never get a break until I ...