Grocery shopping already comes with its fair share of issues. Spare yourself the trouble and avoid these supermarkets known ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

Markham Plaza on northbound I-294 offers charging stations for trucks and a walk-in service center for tollway customers.

Electric customers will see refunds in their September and October bills because of lower-than-expected fuel costs. The ...

Chief digital and information officer Robert Oh discusses the truck and engine manufacturer’s four-pillar digital strategy, ...

Experience has shown that unhappy customers may react in unexpected ways. They may get mad but more importantly they get even ...

Recent information from the National Intellectual Property Administration indicates that Guangzhou Shunfei Information Technology Co., Ltd. applied for a patent titled "AI Customer Service Training ...