While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

Clare Tyrer has built a fantastic career driving customer growth across fashion, beauty, publishing and luxury travel brands.

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

Bank of Ireland said that fraudsters are targeting business owners online, including farmers, with fake farm machinery sales ...

Zhou Yun believes that the key issue is not the technology itself, but the gap between ideals and reality in the application of AI within enterprises. She emphasized that companies need to reshape ...

The core of this patent lies in providing an efficient document format conversion method. The process includes: first, obtaining the document to be converted and the corresponding general form ...

Chief digital and information officer Robert Oh discusses the truck and engine manufacturer’s four-pillar digital strategy, ...

Experience has shown that unhappy customers may react in unexpected ways. They may get mad but more importantly they get even ...

The hackathon exemplifies Twilio’s creative culture, encouraging innovation from all corners of the company. “Being a builder ...

By 2028, none (0%) of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner, Inc, a business and technology insights company.