Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. With the latest updates to the Case Management Agent (CMA ...

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

The team previously announced that all proceeds from their special jersey sales will be donated to SCC’s Hub City Heroes Fund. The proceeds will ensure that our Veteran Chasers have access to the ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

Morning all, Irien Joseph here with the Europe edition of the Wire from the London newsroom. The Nordic M&A market remains robust, with private equity gravitating towards resilient, high-growth ...

The best Salesforce alternative is HubSpot, offering a similarly scalable platform with advanced contact management, lead tracking, and sales automation features, alongside impressive analytics. In ...

Greg is subbing in again this week, this time for Mike, and he's here to talk about Ford (and Lincoln's) electric saga and a swanky Range Rover. Kyle covers his camping trip in the most fun Mustang ...

Meta CEO Mark Zuckerberg predicting AI could handle half of all software development within a year, driving significant productivity gains across the industry. In this episode of New Zealand Channel ...