With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. With the latest updates to the Case Management Agent (CMA ...

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. Release wave April 10, 2024 5 ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises may be used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises are used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...

This article carefully selects outstanding CRM solutions for 2025, focusing on addressing five core pain points faced by ...

The best Salesforce alternative is HubSpot, offering a similarly scalable platform with advanced contact management, lead tracking, and sales automation features, alongside impressive analytics. In ...

AO Holdings Ltd has been awarded the prestigious ISO/IEC 27001 certification, a globally recognised standard for information ...

Salesforce (NYSE:CRM) slipped 4% during early post-market trading Wednesday after it reported its second quarter fiscal 2026 ...

Slack and Microsoft Teams are the leading platforms for internal corporate communication. While both offer powerful features, each has its own strengths, so we're here to help you determine which one ...

The attackers freely roamed an environment containing the personal information of 1.4 million clients, along with hundreds of financial advisors and employees. Addresses, Social Security numbers, bank ...