In a letter to lawmakers who accused Delta of using AI to spy on customers' personal data in order to "jack up" prices, Delta ...

DALLAS (AP) — American Airlines and Southwest Airlines say that customers encountered problems booking flights on Tuesday because of a glitch in their reservations systems. Both airlines said ...

In a letter to three senators, Delta said some of the conversation on its use of AI “has created confusion and misinformation ...

As customers face hours-long phone waits for customer service, Delta Air Lines has called some former reservations employees back to work on a temporary basis to help handle the load.

Some are concerned that Delta’s use of AI could lead some customers to pay more airfares given the pricing system’s ...