Why emotional blueprinting reveals what data misses—presence, nuance, and the moments that actually build trust.

The definition of China’s core outbound segment appears to be shifting with young, tech-savvy adventurers and experience-seeking senior travellers expected to define two divergent paths in outbound ...

In today's rapidly evolving digital landscape, the customer service field is undergoing an unprecedented transformation, shifting from a labor-intensive model to one driven by intelligent technology.

Yunshi Data, based on Amazon Web Services' leading cloud and generative AI services, has constructed the ConnectNow omnichannel intelligent contact center. Through multi-functional capabilities such ...

Imagine calling the Social Security Administration (SSA) but having your call rerouted to an entirely different city. The SSA recently changed its phone system to reduce wait times by routing calls to ...

Experts say the vulnerability in Lenovo’s GPT-4-powered chatbot reflects a broader enterprise trend: deploying AI tools without applying the same security rigor as traditional applications. Critical ...

When a federal appeals court delivered its ruling last week, it shut down T-Mobile’s attempt to overturn a $92 million penalty for selling user location data. The case marks one of the most ...

Abstract: With the development of emerging digital information technology, various industries are accelerating the transition to intelligence. Based on the current challenges of China Telecom customer ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...