It’s time to reimagine loyalty as a virtuous loop that transforms customer relationships into a sustainable growth engine.

Those of us who have seen software transition from perpetual licenses to recurring revenue SaaS businesses know there’s been a fundamental shift in how revenue is earned over time. Recurring revenue ...

Since ChatGPT was released nearly three years ago, individuals and companies have experimented with reactive AI, composing AI prompts to create articles, tables, translations, to-do lists, and ...

Your engineering team ships weekly, but pricing changes take months. The gap stems from structural issues and reflects how ...

The 2025 U.S. Open delivered a master class for golfers and procurement leaders alike. When thunderstorms on June 15 transformed golf's most demanding major into what many called "unplayable", J.J.

FREMONT, Calif.--(BUSINESS WIRE)--Most broadband service providers plan to introduce technology which automatically directs greater bandwidth and lower latency to the services being used by customers, ...

To thrive in today’s competitive environment, manufacturers must move beyond mere machine efficiency. The traditional model—reliant on reactive services delivered by customer-service representatives ...

What Is Customer Lifetime Value? Customer lifetime value (CLTV) means the total expected sales a single customer will generate throughout the business relationship with a company. CLTV is a pivotal ...