Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

NEW YORK--(BUSINESS WIRE)--CI&T (NYSE: CINT), a leader in driving AI-powered digital transformation for global brands, today announced it has been named in the 2024 Gartner Peer Insights Voice of the ...

A 2018 report by Accenture, Back Office, it’s Time to Meet the Customers, found that 75% of operational leaders at banks now want to focus on customer experience more than on efficiency. The driver ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. "Customer" — one word that conveys the most important part of any business. Everything in ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Everyone talks about agile development, but how does it really work? Learn how teams use scrum, kanban, and other agile methodologies to deliver better software. It’s hard to believe that the agile ...

Lead time tracks how long it takes to get from the beginning to the end of a process. It is a common metric to track in manufacturing because it measures how long it takes to get a product to a ...

New research from Stanford University highlights a significant decline in entry-level employment in fields most exposed to ...

Experts share how software development teams can ‘shift security left’ and improve governance of open source usage, software deployment, and data management. CIOs and their IT departments face ...